FAQ
Answers for WineShop Nairobi shoppers — not a liquor store, a marketplace.
- Is WineShop a liquor store?
- WineShop is a marketplace. Partner stores hold the stock; we help you compare and check out in one place.
- Why do prices differ for the same bottle?
- Each merchant sets their own price. On matched products we show a from-price and let you pick a seller.
- Can I mix stores in one order?
- Yes — one WineShop bag can include lines from multiple partners. We consolidate delivery where possible.
- Do you sell alcohol to minors?
- No. You must be of legal drinking age in Kenya to order alcoholic drinks.
- How can I search for a specific wine or spirit on WineShop?
- Use the search icon in the header, or browse Wine, Spirits, Beer & Cider and more from the top menu. You can also open any partner store under Stores.
- What payment methods does WineShop accept?
- Checkout is completed with each partner store’s supported methods (typically M-Pesa and card). WineShop consolidates your bag; payment is confirmed at fulfilment.
- Do you deliver across Kenya?
- Yes — partner stores deliver across major Kenya cities, with Nairobi consolidation where possible. See Delivery for coverage notes.
- How can I track my order?
- After checkout you’ll get order details from the fulfilling store. Sign-in order history is coming soon — keep your confirmation SMS or email handy.
- Can I return or exchange a product?
- Returns follow the selling store’s policy. Contact us with your order reference and we’ll help coordinate with the merchant.
- How do I sign up for WineShop newsletters or offers?
- Use the newsletter prompt on the site, or send us a message from this drawer and ask to join the list.